Ordering & Payment
How do I place an order?
Browse our collection, select your preferred items, choose your size, and add to bag. Proceed to checkout, fill in your shipping details, and complete payment. You'll receive an order confirmation via email and SMS.
What payment methods do you accept?
We accept:
• Cash on Delivery (COD)
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer
• Easypaisa
• JazzCash
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete card details on our servers.
Can I modify my order after placing it?
Orders can be modified within 24 hours of placement by contacting our customer service. After 24 hours, modifications may not be possible if the order has already been processed.
Shipping & Delivery
How long does shipping take?
Standard delivery takes 3–7 working days for domestic orders across Pakistan. Express delivery (1–2 working days) is available for an additional charge.
Do you offer international shipping?
Currently, we only ship within Pakistan. We're working on expanding our international shipping capabilities. Stay tuned for updates!
How can I track my order?
Once shipped, you'll receive a tracking number via SMS and email. You can track your order on our website using the "Track Order" feature or contact our customer service.
What if I'm not home when my order arrives?
Our courier will attempt delivery twice. If you're unavailable, they will leave a contact number for you to arrange a convenient delivery time.
Sizing & Fit
How do I choose the right size?
Please refer to our detailed Size Guide page for measurements. Our pieces follow standard Pakistani sizing. If you're between sizes, we recommend sizing up for comfort.
Do you offer custom sizing?
For bridal and made-to-order pieces, we offer custom sizing. Our team will contact you for exact measurements after order placement. Ready-to-wear items are available in standard sizes only.
What if the size doesn't fit?
We offer size exchanges within 14 days of delivery, provided the item is unused and in original condition. Please refer to our Returns & Exchanges policy for details.
Product Information
Are your products authentic?
Yes, all AURA products are 100% authentic and handcrafted by skilled artisans. We take pride in the quality and craftsmanship of every piece.
How should I care for my embroidered pieces?
Most of our pieces should be dry cleaned to preserve the embroidery. For specific care instructions, please check the product label or contact our customer service.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout and add a personalized message.
Are the colors accurate to the photos?
We strive to display accurate colors, but slight variations may occur due to monitor settings and lighting conditions during photography.
Bridal & Custom Orders
Do you offer custom bridal orders?
Yes, we specialize in made-to-order bridal pieces. Contact our bridal consultant at bridal@aurabydxtextile.com or visit our flagship store for consultations.
How long do bridal orders take?
Bridal and made-to-order pieces typically require 2–4 months for production, depending on complexity. Rush orders may be available for an additional fee.
Can I see bridal pieces in person?
Yes, we welcome appointments at our flagship store. Please call +92 300 1234567 to schedule a consultation with our bridal team.
Account & Membership
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive member benefits.
How do I create an account?
Click "Sign In" on our website and select "Register." Fill in your details, and you'll receive a confirmation email to activate your account.
What are the benefits of creating an account?
Account holders enjoy:
• Order tracking and history
• Saved shipping addresses
• Wishlist functionality
• Early access to sales and new collections
• Exclusive member discounts
Still have questions?
Our customer service team is here to help! Contact us at:
• Email: support@aurabydxtextile.com
• Phone: +92 300 1234567
• WhatsApp: +92 300 1234567
• Live Chat: Available on our website during business hours